How do we collect and hold personal information?
When we collect personal information from you, we make a record of it. We do this when:
You buy books, when you contact us for information on publishing
You communicate with us online.
We use personal information in the following ways:
To process payments and provide refunds and discounts;
For the processing or creation of marketing offers and other communications;
To communicate with our customers, including responding to queries and complaints;
For fraud prevention, including the protection of our customers’ information, eg. credit card information;
To develop and expand our operations to better suit our customers’ needs;
To keep our customers’ information as current and accurate as possible.
Cookies Statement
A cookie is a small text file created by a web server and stored on your computer, enabling a unique identification to be given to your computer. Cookies enable our systems to track your clicks as you browse and shop online and move between pages on our site. The cookie also helps us to greet you personally and keep track of the items in your shopping basket without taking extra time to re-verify your password on each page. We do not use cookies to retrieve or store personal information about you from your computer. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are being used. By disabling cookies, you will not be able to participate in some of the online features offered by WSP. We recommend that you leave your cookies enabled. By disabling cookies, you will not be able to participate in some of the online features offered by WSP, including being able to shop with us online.
Browser information
Our service provider makes a record of your visit to our website and logs information from your browser including your IP address, the date and time of your visit, the pages accessed, documents downloaded, and the type of browser used. This is done as a fraud prevention measure, to enable us to evaluate our website usage, and to improve our online service. The information collected is not linked back to individual users except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider’s logs. In addition, when you use our online search facility, we collect information about your product searches and browsing history. WSP uses this information to evaluate our service and to determine whether we are providing the types of products and services our customers desire. Such information is not linked back to individual users.
Email and other communication preferences
The WSP website provides users with the opportunity to opt-out of receiving communications from us at the point where information is requested.
Our online registration form contains an email correspondence opt-out checkbox; by submitting the form without checking this box you will be entitled to receive email correspondence notifying you about sales and other events, special offers, new and upcoming releases, and catalogues.
If you have already submitted your registration information and granted your permission to receive email correspondence, you may opt-out by emailing WSP via our contact form with the word “Unsubscribe” in the subject line.
Where we receive a request from you with respect to your privacy options as noted above, we will use our reasonable efforts to delete the relevant personal information from our records. However, we cannot guarantee that the information has been deleted; there is a possibility that a residual copy of the information will be retained on a back-up system.
Security of personal information
Your personal information is protected from misuse and loss and from unauthorised access, modification, or disclosure by a range of security measures. These measures include computer network and building security systems, restricted access, firewalls, expert computer monitoring, and passwords for checking identity before disclosing information. Information submitted via our website is submitted via our secure site which uses standard technology to ensure your information is kept private. One of the key components of is the use of Secure Sockets Layer (SSL) technology. Information on our website is protected by encryption and firewall technology.
We will take reasonable steps to implement and maintain security precautions and endeavour to prevent unauthorised access to, disclosure, or use of submitted information. However, as no data transmission over the Internet is 100% secure, WSP is unable to guarantee that unauthorised access to submitted information will not occur, either during transmission of that information or after we receive that information.
WSP takes reasonable steps to destroy or permanently de-identify any personal information it no longer requires.
You should sign out or close your browser once you have completed your shopping to ensure others cannot access your personal information.
Anonymity
Wherever it is lawful and practicable to do so, WSP will provide you with the option of not identifying yourself when transacting with us. For example, you may provide us with feedback via our online feedback form, or respond to surveys or direct marketing activities without identifying yourself. However, we require personal information concerning you to provide you with services you have requested, to process your order, to verify your identity, and to deliver the goods you have requested.